Frequently Asked Questions

Everything you need to know about upgrading your home with Buildmat.

What is the lead time for shipping on sinks and tapware?

Most orders are processed within 24-48 hours. Delivery times vary by location, typically taking 3-7 business days for metro areas across Australia.

Are your stainless steel sinks handcrafted or pressed?

Buildmat specializes in high-quality handcrafted sinks made from 1.5mm thick 304-grade stainless steel, providing superior durability and a premium finish compared to standard pressed sinks.

Do you offer a warranty on your kitchen and bathroom fixtures?

Yes, we provide extensive warranties on our product range, including a lifetime structural warranty on our stainless steel sinks and up to 15 years on cartridge components for our tapware.

What is your return policy if I change my mind?

We offer a 30-day change of mind return policy, provided the items are unused, in their original packaging, and have not been installed.

Are your products compliant with Australian standards?

Absolutely. All Buildmat tapware is WaterMark certified and WELS rated to ensure they meet strict Australian plumbing standards and water efficiency requirements.

Can I pick up my order from a warehouse?

Yes, we offer a free Click & Collect service from our Melbourne warehouse. You will receive a notification as soon as your order is ready for pickup.